Cancellation & Refund Policy

Overview

This website is operated by TrackBite. Throughout the site, the terms “we”, “us” and “our” refer to TrackBite. TrackBite offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Cancellation and Refund

TrackBite believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• TrackBite doesn’t handle refund on behalf of any event organizers.
• If any person who is doing registration through TrackBite can apply for refund of the registration amount within 18 hours (from the registration Time). Refund charges will be same as service fee.
• If any issues arise due to your refund process, TrackBite retains rights to communicate to your buyer and defend its brand.
• Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the TrackBite, it’ll take 9-15 days for the refund to be processed to the end customer.